FAQ
1. How can I place an order?
To place an order, simply browse through our collection of products, select your preferred style, size, and color, and click on “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping information, and make the payment.
2. What payment methods do you accept?
We accept payments via credit/debit cards, net banking, UPI, and select digital wallets. Payment is processed securely through our payment gateway.
3. How do I know which size to choose?
We provide a size guide on each product page to help you select the right size. If you’re still unsure, feel free to contact our support team for assistance.
4. Can I cancel my order?
Yes, you can cancel your order within 24 hours of purchase for a full refund. If the order has already been shipped, shipping charges will not be refunded, and a cancellation fee will apply.
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary based on the destination. Please check our shipping policy for more details.
6. Can I return a product?
Yes, you can return a product within 7 (consecutive) days of receiving it, provided the item is unused, unworn, and in its original packaging. Please refer to our Refund and Cancellation Policy for more details on the return process.
7. How long does it take to receive my order?
Orders are processed within 2-3 business days, and delivery times typically range from 5-7 business days within India, and 10-15 business days for international orders. Delivery times may vary depending on your location.
8. What if my order arrives damaged or defective?
If your product arrives damaged or defective, please contact our customer support team within 7 (consecutive) days of delivery. We will arrange for a return and issue either a refund or a replacement based on your preference.
9. Do you offer customization or personalized products?
Yes, we offer customized products based on your design preferences. Please contact our support team for more details about personalized orders.
10. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the courier’s website.
11. What should I do if I’ve received the wrong product?
If you receive the wrong product, please contact us immediately at help@ilaaha.com, and we will assist in resolving the issue by arranging for an exchange or refund.
12. How can I contact customer support?
You can reach our customer support team via email at help@ilaaha.com or by calling +91 141-3587226. Our team is available to assist you Monday to Friday, 10 AM to 6 PM.