Last Updated: 01 February 2025

Welcome to Ilaaha. By accessing and using our website you agree to abide by these Terms and Conditions. Please read them carefully before making a purchase or using our services.

General Terms

• These Terms and Conditions govern the use of our website and services, including B2C purchases and bulk (B2B) orders.
• We reserve the right to modify these terms at any time. Continued use of the website constitutes acceptance of the updated terms.

Product Information & Orders

• We strive to provide accurate product descriptions and images, but slight variations may occur due to handmade craftsmanship.
• Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion (with a justified reason of circumstances).
• Bulk orders may require additional verification and processing time.

Pricing & Payments

• All prices listed are in INR and are subject to change without notice.
• Payments must be made through our secure payment gateways. We do not store your financial information.
• For bulk orders, we may require an advance deposit before processing the order (contact for better assistance).

Shipping & Delivery

• Estimated delivery timelines are provided at checkout. Delays due to unforeseen circumstances may occur.
• Shipping costs vary based on location and order size. International shipping may be subject to customs duties and taxes.
• Bulk orders may have different shipping policies, which will be communicated separately.

Returns & Refunds

• We accept returns and exchanges within 7 (consecutive) days of delivery for eligible products. Custom or bulk orders ‘may not be’ eligible for returns.
• Items must be returned unused, in original packaging, with proof of purchase.
• Refunds will be processed within 10 business days after the returned item is received and inspected.

Intellectual Property

All website content, including images, text, and logos, is the property of ilaaha.com and is protected by copyright laws.

Unauthorized use of our content for commercial purposes is prohibited.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential challenges arising from the use of our website or products.

We make no guarantees regarding website uptime, security, or error-free operation.

User Conduct

• Users must not misuse our website, engage in fraudulent activities, or violate any applicable laws.
• We reserve the right to terminate access to our website for violations of these terms.

Governing Law

These Terms and Conditions are governed by the laws. Any disputes shall be resolved through arbitration.

Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

• Email: help@ilaaha.com
• Office: +91 141-3587226 (10 AM – 6 PM)
• WhatsApp: +91 84322 94313
• 35/260 Sector 35, Pratap Nagar, Sanganer, Jaipur 302033

By using our website, you agree to these Terms and Conditions. Thank you for shopping with us!