At Ilaaha, we want you to be completely satisfied with your purchase. However, we understand that sometimes, you may need to cancel your order or request a refund. Please read our policy carefully to understand your rights.

Cancellation Policy

• For Orders Not Shipped Yet:

  You may cancel your order within 24 hours of purchase for a full refund.

• For Orders Already Shipped:

  If the order has been shipped, you may still cancel the order, but shipping charges will not be refunded, and a 10% cancellation fee will be applied.

• Custom Orders/Personalized Products:

  Custom-made or personalized products cannot be canceled once the manufacturing process has started.

Refund Policy

• For Damaged or Defective Products:

  If your order arrives damaged or defective, please contact our customer support team at help@ilaaha.com within 7 (consecutive) days of receiving the item. We will arrange for a return and issue a full refund or a replacement based on your preference. Make sure to help us with a clear unboxing video.

• For Returns (size-related issues):

  Returns are accepted within 7 (consecutive) days of receiving the product. The item must be unused, unworn, and in its original packaging. Your preferred size shall be delivered to you with a proper timeline. If your preferred size is not available (out of stock) with us, a complete refund will be initiated.

• For Refund (size-related issues):

  Returns are accepted within 7 (consecutive) days of receiving the product. The item must be unused, unworn, and in its original packaging. A restocking fee of 5% may apply for returns. Refunds will be processed within 10 business days after the returned item is received and inspected.

Refund Process:

Refunds will be processed to the original payment method. Please allow 7-10 business days for the refund to appear in your account (once initiated from our end), depending on your bank or payment service provider.

How to Request a Cancellation or Refund

To cancel an order or request a refund, please contact our customer support team at help@ilaaha.com with your order number and the reason for your request. Our team will guide you through the process and assist you in resolving the issue.

Non-Refundable Charges

Shipping and handling fees are non-refundable, except in cases where we sent the wrong item or the product was damaged upon arrival.

Changes to the Policy

We may update our Refund and Cancellation Policy from time to time. Any changes will be posted on this page with an updated date.